WORK CRAP

Just got home from a rather frustrating evening (yes, evening) at work. I became very nauseated around noon today and had to leave work to go home and rest for a few hours. I've never taken off from the store for being ill, so the boss checked on me all afternoon. It was nice to be missed, but his phone calls and text messages woke me up three times! Grrr.

I started feeling a little better this evening, so I trekked back to the store around 6:00. We had an employee meeting scheduled for 7:30, so I figured I could catch up a little before everyone got there. What a mess I was greeted with...

While I was out today, Watson was working. A lady came in and claimed that the Christmas tree we had put up and decorated at the front of the store was hers, and that she wanted to go ahead and take it back. Watson couldn't find its identifying barcode (I had put it on the box, which was next to the tree), so he agreed to give the tree to the lady. Then she asks, "Does this thing come apart easily?" Okaaaay, if it really WAS her tree, wouldn't she know that?

It was not her tree. Had he called me when she came in, this whole mess could have been avoided. Now we owe another consignor for a tree that we didn't actually sell.

But wait, it gets better.

We've got a very bitchy customer whom I'll call "DB." DB has been the bane of our existence for months now - it all started when she had our delivery guys pick up her stuff on our old truck, including some "expensive artwork" (or so she claims) - then she immediately proceeded to complain about every.single.aspect of our business. She couldn't believe we sold her paintings for "just" a hundred dollars because she knew they were worth thousands. Couple of side notes here: (1) Our store has the name "Garage Sale" in it. Puhleeze, who'd send "expensive" paintings here? (2) She says she had an art dealer ready to purchase those paintings from her, but she decided to consign them with us instead. Suuuure. (3) I did a lot of research on those paintings, and couldn't find a single thing about the artist. Curious.

Anyway, one of the items DB had us pick up was an antique Singer treadle sewing machine. And let me tell you, it's a beauty - perfect working condition; beautiful case; worth well over $200. We had it stored in our warehouse, as is typical for new arrivals. But then the debacle over the stupid paintings happened, and DB said she wanted her sewing machine back. Happy to be getting rid of her, we told her that would be no problem. We had the guys bring the sewing machine into the store, and I put a large SOLD sign on it in hopes that that would keep customers from asking about it.

Although it's been a few weeks, DB has not picked up the machine yet. Tonight, while neither Gary nor I (the two decision-makers) were present, a woman came into the store. She ignored the Sold sign and asked Pho (a 17-year-old) how much the sewing machine was worth. I'll be damned if Pho didn't tell her "$45." Then she sold it to her. Oh my God, when I heard that, my heart fell into my stomach, and I thought I might throw up again. I ranted to Pho over and over, and she kept making excuses. I am beyond pissed, and so was Gary when I called him to let him know.

You just know that after all these weeks of silence, DB is probably going to call tomorrow. And guess who has to deal with her?

Shit.

Anyway, there's more.

Gary took it upon himself to list two items on eBay over the holiday weekend. He used the store's account, but really, it's mine. I'm the one who has built up the 100% positive feedback, and I'm the one who does all the picture-taking, communicating, shipping, etc.

This time, he did two listings with two Buy It Now options. Of course, they both sold on Saturday. But did I know anything about this? Nope. He didn't mention a thing until late yesterday, when he said, "Oh yeah, I sold some stuff on eBay and I need to you ship it."

Two problems: (1) One of the winners paid $90 for overnight weekend shipping. He has been leaving messages that Gary has not been answering, and he is pissed. (2) The other winner is out of the country, which means that I am going to have to physically take time to go to UPS and fill out fucking customs forms.

I let Gary have it. I told him that if he wanted to do eBay, he had to do it all himself. He's risking our feedback rating and costing us money - I had to refund the overnight guy, and the overseas person already paid shipping, but it's not enough to cover shipping costs, plus packaging materials, plus my time and gas to take the package to UPS.

Gary replied with something to the effect of us needing to get back into eBay because we need the sales, blah blah blah. I don't disagree, but I'm still pissed at the way this was handled. I already wear so many hats at the store that there's just no way I can focus on eBay right now.

Gack, I need a vacation.

After all these things, we held the employee meeting. I tried to be nice, basically let the employees have it - they canNOT leave open boxes lying around; they canNOT leave the store a damn mess for ME to clean up every morning; and they need to stay busy and stay off the Internet; among other things. I finished up by letting them know that layoffs are very possible if sales don't pick up, and I think that may have gotten their attention. Sadly, I was not kidding.

Sorry for the cursing, and thanks for reading this far. I'm off to take some Excedrin and a hot bath. G'nite.